Ensure the customer satisfaction through a rapid and effective resolution of the technical issues, meet the customers requirements by technical support over the phone or/and by internet and provide an on-site technical assistance: this is' the philosophy that drives our after sale support. MGT Italia performs advanced technical training courses to the technicians that in all over the world are working on our products to offer to its customers a qualified service to solve in the shortest time and at the lowest cost their problems. Our after sale service support provides:
- Remote assisance support by Internet.
- On-site installation of the dvd vending machines and of all software modules.
- Training course to the personnel who will have to manage the dvd vending machine.
- MGT Italia constantly updates its software, just to ensure to provide a technologically advanced solutions that can meet the customer's needs. By subscribing to our upgrade program, it is possible to get for free to all software updates, developed during the term of the remote assistance contract.
- Our team of programmers and tecnicians is always beside the client to provide all necessary support to address any issues, also for installing the software updates.